1. Introduction

1.1 In order to ensure that you feel secure during your visit to the website, contact, and shopping at Jobst-Audio, we have taken every measure 
to protect your data from access by third parties.
Because your data and your trust commit us to the highest level of security.
Jobst-Audio stores the data you transmit to us solely for the purpose of your orders
and order processing.
We strictly object to passing your data on to third parties, except to partners within the scope of order processing!

1.2 Customer data is stored and processed by us in compliance with the relevant regulations of the
General Data Protection Regulation (EU GDPR).
Your personal data is collected only for specified, explicit, and legitimate purposes
and is not kept in a personally identifiable form for longer than necessary.

1.3 You have the right to free information at any time,
as well as the right to rectification, blocking, and, if applicable, erasure of your stored data.
Please contact us via email ator send us your request by post.

1.4 We do not disclose your personal data,
including your home address and email address, to third parties.
Excluded from this are our service partners,
who require the transmission of data for order processing.
In these cases, however, the scope of the transmitted data is limited to the minimum required.

2. Data Security

2.1 Data Security
Your payment data is transmitted securely over the Internet during the order process using SSL or TLS encryption.
You can recognize the encryption by the "https:" string as well as a lock symbol in your browser.
We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification, and dissemination of your data by unauthorized persons. You should always treat your access information confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others.

2.2 Data Collection
Unless you register, log in, or otherwise submit data,
we only store data that your browser transmits to our server.
The processing of this data is carried out in accordance with Art. 6 Para. 1 lit. f GDPR
and serves our legitimate interest in improving the stability and functionality of the website.
This data is neither used for any other purpose nor passed on to third parties.

2.3 Data Collection for Contract Execution & Opening a Customer Account
For the performance of a contract or when opening a customer account, personal data provided by you is collected and processed. Which data is collected can be seen from the respective input forms; the required mandatory details are specifically marked, while further details are voluntary. (Art. 6 Para. 1 lit. b GDPR)
Deletion of your customer account is possible at any time and can be requested by sending a message to the address of the responsible person mentioned above and at the end of this document.
We store and use the data provided by you for contract execution. Due to commercial and tax laws, we are obliged to store your address, payment, and order data for ten years.
Therefore, your data will not be completely deleted. However, processing will be restricted to the extent required to comply with statutory obligations. (Art. 6 Para. 1 Sentence 1 lit. c GDPR)

3. Order Processing & Transport

3.1 Processing
To process your order, we work together with various service providers who support us fully or partially in executing concluded contracts. The most necessary personal data is transmitted to these service providers. The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of contract execution, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the scope of payment processing, insofar as this is necessary for payment processing.
If payment service providers are used, we provide information about this below.
The legal basis for passing on the data is Art. 6 Para. 1 lit. b GDPR.

3.2 Transport
Provided you have given your explicit consent during the ordering process, your email address and telephone number will be passed on to our transport service providers in accordance with Art. 6 Para. 1 lit. a GDPR for the purpose of coordinating a delivery date or for delivery notification. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the recipient's name along with the corresponding delivery address.
DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn) DPD (DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg) GLS (General Logistics Systems Germany GmbH & Co. OHG GLS Germany-Straße 1 - 7, 36286 Neuenstein) If other transport service providers are used, you will be informed before shipping.

3.3 Payment Service Providers

3.3.1 For the payment method "PAYPAL", payment processing is carried out via the service provider PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, to whom we pass on the information you provided during the ordering process along with information about your order. (Art. 6 Para. 1 lit. b GDPR)
The disclosure of your data takes place exclusively for the purpose of payment processing with the service provider PayPal (Europe) S.a.r.l. et Cie and only to the extent necessary for this purpose.
Privacy Policy of PAYPAL: https://paypal.com
PayPal reserves the right to conduct a credit check for certain payment methods.
Information on identity verification at PayPal and data exchange with credit reference agencies (credit check) can be found here:
https://paypal.com
The legal basis for PayPal is Art. 6 Para. 1 Sentence 1 lit. f GDPR based on the legitimate interest in determining your solvency.
Further information can be found at: https://paypal.com

4. Contacting Us

4.1 Contacting Us
When contacting us (e.g., via contact form, email, fax, telephone, or via social media), 
personal data is collected. Which data is collected in the case of a contact form can be seen
from the fields of the respective contact form. 
In the course of contacting us via email, the following personal data is collected and stored by us:
Email address and mail text, as well as any other voluntarily provided data.
Our telephone system stores your telephone number in the log (unless suppressed), along with the type of contact (e.g., Tel./Fax), time, and duration,
including any voice messages (answering machine); this data is automatically deleted after 1 year at the latest.
This data is used exclusively for the purpose of answering/processing your request.
The legal basis for processing the data is our legitimate interest in responding to your request 
(Art. 6 Para. 1 lit. f GDPR).
Within the framework of contractual/pre-contractual relationships, an additional legal basis for processing is 
(Art. 6 Para. 1 lit. b GDPR).
If storage is no longer required, all personal data collected in this context will be deleted.
If a statutory retention obligation exists, processing will be restricted to this purpose. The legal basis is Art. 6 Para. 1 lit. c GDPR.

4.2 Newsletter
When registering for the newsletter, we store your email address for the purpose of advertising by us
and exclusively for the products distributed by us and market research until you unsubscribe from the newsletter. (Art. 6 Para. 1 lit. a GDPR)

5. Cookies

We use cookies on our site.
A cookie refers to information that a web server sends to a browser, which the browser then sends back when accessing this web server. Cookies extend the stateless Hypertext Transfer Protocol with the ability to store information between visits. A distinction can be made between persistent cookies and session cookies. The former are stored permanently (for example, on the hard drive), while the latter are only stored for the duration of a session.
Most of the cookies we use are session cookies and are automatically deleted. The use of temporary cookies offers you the advantage that you do not have to repeatedly enter your personal data when filling out various forms on our website:
Most browsers are set to automatically accept cookies. However, you can disable the storage of cookies so that they are automatically deleted when the browser is closed, or set your browser to notify you as soon as cookies are sent.

6. Additional Services and Cookies

6.1 Google reCAPTCHA
On some pages, we use Google reCAPTCHA, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). 
This tool serves the purpose of distinguishing whether the input was made by a human or mechanically/automatically (so-called bots). This is intended to prevent abusive, automated spying of our offers as well as SPAM. The query includes sending the IP address and possibly other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and used there. 
We have no influence on the data collected, nor are we aware of the full scope of data collection and the storage period. 
Google reCAPTCHA will only be displayed to you if you have consented to the corresponding cookies; if you reject these cookies,
an alternative captcha code will be displayed instead, which does not use third-party cookies.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the level of data protection applicable in the EU.
https://privacyshield.gov. 
Further information about Google reCAPTCHA can be found at https://google.com

6.2 YouTube
We embed videos from the platform “YouTube” provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
We use YouTube in connection with the "Enhanced Data Protection Mode" function to display videos to you. The legal basis is Art. 6 Para. 1 lit. f GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the "Enhanced Data Protection Mode" function means that the data specified in more detail below will only be transmitted to the YouTube server when you actually start a video.
Privacy Policy: https://google.com
https://google.com

6.3 Discord
We link to the platform “Discord” provided by
Backgammon Merger Sub II, LLC, Brazos Games, LLC, Discord International, Inc, Flames Sub LLC, and Sentropy Technologies Inc. for additional support and chat.
The use of this service is completely voluntary and absolutely optional.
Privacy Policy: https://discord.com
Further information under Trust & Safety

6.4 Matomo
Data is collected and stored on this website using the web analysis service software Matomo (www.matomo.org),
a service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Matomo”) based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Art. 6 Para. 1 lit. f GDPR.
The collected data is anonymized and not passed on to third-party providers, but processed and stored entirely on our server.
Pseudonymized user profiles can be created and evaluated from this data for the same purpose. Cookies can be used for this. Cookies are small text files that are stored locally in the cache of the website visitor's internet browser. The cookies enable, among other things, the recognition of the internet browser.
The data collected with Matomo technology (including your pseudonymized IP address) is processed on our servers.
The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this website and is not merged with personal data about the bearer of the pseudonym.
If you do not agree to the storage and evaluation of this data from your visit, you can object to the storage and use at any time below with a mouse click.
In this case, a so-called opt-out cookie will be placed in your browser, which means that Matomo will not collect any session data.
Please note that the complete deletion of your cookies will result in the opt-out cookie also being deleted and it may have to be reactivated by you.
Alternatively, most modern browsers have a so-called "Do Not Track" option, with which they tell websites not to track your user activities. Matomo respects this option.

7. Storage Period of Personal Data

The storage period of personal data is determined by the respective statutory retention periods (e.g., commercial and tax law retention periods).

When processing personal data on the basis of explicit consent pursuant to Art. 6 Para. 1 lit. a GDPR,
the data concerned is stored until you withdraw your consent.

If the statutory retention periods for processed data within the scope of legal transactions or similar obligations (Art. 6 Para. 1 lit. b GDPR)
have expired, we delete the respective personal data, provided that and as long as the personal data is no longer required for contract fulfillment
or contract initiation, or we no longer have a legitimate interest in storing it.

When processing personal data on the basis of Art. 6 Para. 1 lit. f GDPR, this data is stored until
you object pursuant to Art. 21 Para. 1 GDPR.
Unless we can demonstrate compelling reasons for processing the data
which outweigh your interests, rights, and freedoms,
or the processing of this data serves the assertion of legal claims.

When processing personal data for the purpose of direct marketing (Art. 6 Para. 1 lit. f GDPR),
this data is stored until you exercise your right to object pursuant to Art. 21 Para. 2 GDPR.

Unless otherwise stated in the information of this declaration regarding specific processing purposes,
stored personal data will be deleted if it is no longer required for the purposes for which it was collected
or otherwise processed.

9. Objection to the Processing of Your Data

Insofar as we base the processing of your personal data on a balancing of interests, you can object to the processing.
This is the case if the processing is, in particular, not required to fulfill a contract with you,
which is outlined by us in each case in the corresponding description of the functions.
When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as carried out by us.
In the event of your justified objection, we will examine the situation and will either stop or adapt the data processing
or show you our compelling legitimate reasons based on which we continue the processing.
Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time.
You can inform us about your objection using the contact details in the next section "Contact Person".

Contact Person for Data Protection